- Solutions for Retail & Franchises Teams
Provide exceptional customer service with fast, one-call resolutions. WestVox integrates with your go-to retail and e-commerce platforms, giving your team centralized access to customer data for a smoother shopping experience. Deliver consistent, connected communication across locations with our all-in-one platform built to support retail and franchise growth.
Key Benefits of the Retail and Franchises:
Intelligent Call Routing & IVR
GDPR-Compliant Data Protection
Seamless Remote Collaboration
Comprehensive Call & Contact Logging
HD Voice Quality
Smart Department Handoffs
Caller ID & Source Tracking
Actionable Analytics & Reporting
Flexible Phone System for Retail & Franchises Teams
Accelerate Response Times
Automate outreach with SMS alerts, click-to-call and instant call-back options so your team can engage prospects and customers in seconds, not minutes.
Robust Feature Suite
Leverage 50+ built-in tools from call analytics and CRM integrations to voicemail-to-email and shared inboxes to power every customer touchpoint.
24/7 Availability
Intelligent routing and after-hours forwarding ensure every caller reaches the right person, any time of day no missed opportunities or dropped leads.
Dynamic IVR & Self-Service
Customizable, tiered voice menus guide inbound callers through self-service options or connect them directly to the specialist they need, reducing wait times and boosting satisfaction.
