Customer Support Teams
Westvox’s inbound call center software reduces wait times, enhances customer satisfaction, and cuts costs—while keeping both customers and agents happy.
Why Westvox is the Ideal Solution for Your Customer Support Teams
Modern customers expect prompt, empathetic service, and Westvox helps you meet these demands. Our call center software combines AI-powered efficiency with human-focused tools to streamline support operations and improve customer satisfaction.
Reduce Average Handle Time (AHT)
Resolve 86% of Inquiries on the First Call
Deliver Personalized
Service
Make Missed Calls a Thing of the Past with Westvox
Customers often hang up if they experience long wait times or can’t reach the right person. At Westvox, we solve these issues efficiently with:
Smart IVR
Instantly route calls to the best available agent, ensuring minimal wait times and a seamless customer experience.Callback Automation
Let customers request a callback, ensuring no lead is lost and they are never left waiting.Real-Time Wallboard
Our live dashboards allow supervisors to monitor calls in real time, helping to identify and resolve bottlenecks quickly.
Empowered Agents, Happier Customers with Westvox
Focus on what truly matters and provide your agents with the tools they need to succeed:
AI Post-Call Work: Automatically log transcripts, tags, and follow-ups in your CRM, letting agents focus on the next task.
Whisper Coaching: Allow supervisors to guide agents in real-time without interrupting the call for smoother interactions.
Sentiment Alerts: Instantly flag frustrated callers for immediate escalation to address issues proactively.
Compliance Made Simple
Avoid costly fines and protect your reputation with WestVox’s built-in safeguards.
Automatic Recording Prompts
Stay compliant with local laws in the EU, US, and Canada.Permission-Based Access
Limit sensitive data access to only the right team members.One-Click Audit Logs
Easily export call records for audits and reporting.
Clear Pricing, No Surprises
Our Customer Reviews
The WestVox team is always there when we need them. Their support is fast, friendly, and actually helpful something we never had before.
Ankiet S
IT Lead
We switched to WestVox after years of dropped calls and poor support. The change was immediate clear calls, great training, and a system that works.
Liam R
CEO
The team at Westvox was incredibly attentive, helping us design a plan that works for our unique requirements. We couldn’t be happier with the results.
Sarah J
Manager
Their team handled our VoIP migration with zero downtime. Their MSP service keeps our network running smoothly every day without issues.