- Solutions for Healthcare & Medical Practices Teams
Deliver better patient experiences with a HIPAA conscious phone system built for modern healthcare providers. WestVox integrates with your existing tools, giving your team a complete view of each patient while keeping communication smooth and secure. Whether it’s phone, messaging, or contact center features, your staff can connect with patients on any device from anywhere. And with built-in security safeguards, WestVox protects sensitive data around the clock, ensuring patient privacy, team efficiency, and uninterrupted care.
Key Benefits of the Healthcare & Medical Practices:
HIPAA-Grade Data Security
Automated Patient Triage (IVR)
Long-Term Record Retention
Comprehensive Call & Contact Logs
Crystal-Clear, Zero-Lag Calls
Smart Referral & Routing
Voicemail-to-Email with Transcription
Clinical Performance Analytics
Flexible Phone Solutions for Healthcare & Medical Services
Accelerate Patient Response
Leverage SMS alerts, click-to-call and automated reminders to engage patients faster, reduce no-shows and streamline follow-up care.
Comprehensive Clinical Toolkit
Over 50 purpose built features like secure messaging, appointment scheduling, and detailed call analytics to empower your care teams and improve outcomes.
24/7 Access to Care
Intelligent call routing and virtual reception ensure every caller reaches the right specialist day or night for timely advice, urgent triage, or after hours support.
Smart Patient IVR
An interactive voice response system tailored for healthcare that guides callers through self-service options, routes emergencies immediately to on-call staff, and captures key patient information up front.
Essential Features for Healthcare and Medical Practices
Cloud PBX Features
Experience powerful, business-ready communication with advanced features like auto-attendants, voicemail-to-email.
Unified Communications Tools
Enjoy crystal-clear call quality, scalable lines, and cost-effective communication—without replacing your current phone system.
SIP Trunking Services
Enjoy crystal-clear call quality, scalable lines, and cost-effective communication—without replacing your current phone system.
Key Features
Clinical Insights Dashboard
Pull in patient profiles, appointment histories and EHR data alongside every inbound call to give your staff full context before they even say “hello.”
Real-Time Operations Monitor
See live call queues, staffing levels and wait times at a glance so you can reassign resources on the fly and keep patient satisfaction high.
Live Call Coaching & QA
Supervisors can quietly listen in, whisper guidance to new staff, and rate calls in real time accelerating training and ensure every interaction.
Patient IVR & Self-Triage
An interactive voice menu that screens callers, collects basic symptoms or insurance info, and routes emergencies straight.
Warm Hand-Off Consults
Allow receptionists or nurses to brief clinicians with a quick pre-transfer whisper, so hand-offs feel seamless and no critical detail gets lost.
Secure Call Archiving
All calls are encrypted, time-stamped and stored in your private archive perfect for audit trails, compliance reviews, and provider coaching.
Customized Office Hours
Define custom schedules for each practice location or department automatically closing lines after hours and steering callers to on-call backup.
Specialist Call Routing
Automatically direct calls to the right provider or care team by skill, specialty, location or shift eliminating mis-directed pages and bounced calls.
Virtual Waiting Room Queue
Give patients clear hold time updates and the option to request a callback improving transparency and reducing perceived wait times.
